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  Privacy Policy

 

**[Wao bi] (hereinafter referred to as "our company")** recognizes the importance of personal information, has established the following privacy policy, and will manage it appropriately.

1. Information to be collected

We may collect the following information:

  • Name, address, telephone number, email address

  • Account information (login ID, password, etc.)

  • Credit card and other payment information (when using external payment services)

  • Access logs, cookie information, usage history, etc.

2. Purpose of Use

The collected information will be used for the following purposes:

  • Provision of products and services and after-sales support

  • Handling orders and inquiries

  • Service improvement and quality control

  • To comply with laws and regulations

3. Provision of information to third parties

Except as required by law, personal information will not be provided to third parties without prior consent.

4. Safety Control Measures

We will take appropriate security measures to prevent the leakage, loss or damage of personal information.

5. Disclosure, Correction, Deletion, etc.

We will respond to requests from individuals to disclose, correct, delete, etc. their personal information.

6. Contact Us

If you have any questions about privacy, please contact us at:
[Contact information] wao.bi.jp@gmail.com

 

 

Accessibility Statement

 

**[Wao bi]** is committed to improving the accessibility of our website so that all users can use it comfortably.

Our website aims to comply with the WCAG 2.1 (Web Content Accessibility Guidelines) and takes into consideration the following:

  • Keyboard navigation

  • Color scheme that takes color vision into consideration

  • Screen reader support

  • Adjust text size

If you experience any inconvenience or accessibility issues with our website, please contact us and we will respond promptly.

[Contact information regarding accessibility] wao.bi.jp@gmail.com

 

 

Shipping Policy

 

Delivery Area

We deliver to all areas of Japan. Additional charges may apply or delivery may not be possible to some remote islands.

Delivery company

Delivery will be made by either Yamato Transport, Japan Post, or Sagawa Express (you cannot specify which).

Shipping days

Normally, we will ship your order within 5-7 business days. However, there may be delays due to busy periods or weather conditions.

Shipping Fee

in Japan 550 yen/product. to outside Japan from 3,000 yen.

 

 

 

 

terms of service

These Terms of Use (hereinafter referred to as "these Terms") set out the terms of use of the services provided by [Business name] (hereinafter referred to as "our company").

Article 1 (Application)

These Terms and Conditions apply to all relationships between the User and our Company regarding the use of our services.

Article 2 (Prohibitions)

Users must not:

  • Actions that violate laws, regulations, or public order and morals

  • Unauthorized access, destruction of systems, etc.

  • Any act that infringes the rights of other users or third parties

Article 3 (Suspension and Change of Service)

We reserve the right to suspend or change all or part of our services without prior notice to users in the following cases:

  • System Maintenance

  • Disasters and emergencies

  • Other unavoidable circumstances

Article 4 (Disclaimer)

We shall not be liable for any damages incurred by the user as a result of using this service (except in cases where exemption from liability is not permitted by law).

Refund Policy

 

Refunds and Returns

We take every precaution to ensure the quality of our products, but in the unlikely event that

  • Defective Products

  • Misdelivery

  • We will accept returns and refunds only if the product has a major defect, if you contact us within 7 days of receiving the product.

Returns and refunds cannot be accepted in the following cases:

  • If more than 8 days have passed since the product arrived

  • Returns due to customer reasons (wrong size, different from what you expected, etc.)

  • Opened and used products

Refund Method

Once we receive the returned product, we will refund your payment to your credit card or bank transfer.

[Inquiries regarding refunds] wao.bi.jp@gmail.com

 

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